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FAQs

How can I get my login account?
Where is the data store and secure?
How can we access our data?
Where can I access any online tutorials for medical records?
Why am I getting an "invalid file format" error when I open up my Swish file with Swish?
Why are my Swish or Flash changes not displaying in my website after I saved them?

Where can I get my login account?

· There is a secure login and password assign by Isa Networks, Inc. totally HIPPA complaince which only the user has access to the information.

Where is the data store and secure?

· The data is host in our server with remote backup server and tapes to prevent data lost. After september 11 we learned that remote back up is the safest solution and protection for sensitive data. All your records are backuped on daily basis. Montly tapes are provided to physician with their data.

How are we access our data?

· You can use any type of connection to the Internet. Nowadays, Digital Subscriber Line (DSL) or cable modem is the most popular way to access the Internet. (see link How it works)

Where can I access any online tutorials for medical records?

· If you want to buy our software we can give you a login and password free of cost for two weeks to try our medical records software.

Why am I getting an "invalid file format" error when I open up my Swish file with Swish?

Chances are, you're trying to open up an .SWF file with Swish. The SWF file is NOT editable. You need to obtain the SWI version of the file (see FAQ for "how do I get my editable flash or swish files). Normally we have a video tutorial which will walk you through how to update it.

SWF - Shock Wave Flash (this is what your browser loads and plays in your web page)

SWI - SWIsh editable

Why are my Swish or Flash changes not displaying in my website after I saved them?

Chances are, you HAVE saved the editable file, but you haven't yet "exported" or "published" the "editable" version into the "compiled" version.

If you are using Swish, go to your File menu, select "Export" -> SWF and then export your file to your website (most often it needs to go into the "flash" folder of your website, overwriting the existing .swf file that is there)

If you are using Flash, go to your File menu, select "Export" and then export your file to your website (again, most often it needs to go into the "flash" folder of your website, overwriting the existing .swf file that is there)