• Focus on Customer Service
  By focusing on providing superior customer service, rather than focusing on collections, Isa Networks creates a relationship that increases a patient’s willingness to pay and aids in patient satisfaction and retention.

   
• Work on Every Account
  Isa Networks believes that working every account is key to achieving maximum collections. To that end, Isa Networks applies its methodologies consistently to all accounts, regardless of balance. Isa Networks believes that patient accounts with lower balances require the same level of service as those with higher balances. After all,

  it’s easier to collect $ 25 from a patient than it is to collect $ 2,500.

   
• Keep the Patient Informed

  By providing the patient with information regarding why they are responsible for their balance and soliciting their help in resolving the account, Isa Networks seeks to establish a relationship with the patient that leads to greater patient satisfaction and a greater willingness to pay.

   
• Respond Quickly to Patient Inquiries

  Many patients will call only once. Voice mail and endless prompts cause frustration to the patients who often take the attitude that they have tried to resolve the account and the ball is no longer in their court. Isa Networks understands that the active involvement of the patient is key to resolving the account. Isa Networks answers each call by a live representative.

We are currently billing for Physicians at North Shore & LIJ Hospitals